Returns

Not quite what you expected? No problem, send it back for a refund or exchange it for something else!

  • Within 14 days of the purchase, we accept returns for a full refund or store credit.
  • Within 30 days of the purchase, we accept returns for store credit.
  • After 30 days, we do not accept returns.
  • Items must be in original condition.
  • We do not accept returns on special orders or items purchased via layaway.
  • Items purchased with store credit may be returned, but are only eligible as returns for store credit.
  • The customer is responsible for the return shipping costs.

1. Print out this Return Form.

2. Complete the above form and mail it with the piece(s) to:

Garland's Returns
411 State Route 179
Suite 14
Sedona, AZ 86336

Ideally, use the box and packaging that were shipped to you. All of our art must be shipped in boxes, and we recommend using bubble wrap or tissue paper as cushion.

Please do not ever ship jewelry in envelopes, padded or not, as this will almost guarantee breakage. Garland's is not responsible for returns/repairs damaged in-transit and any related costs will be the responsibility of the customer/shipper.

We receive daily shipments from FedEx, UPS, USPS, and DHL. Please feel free to select the carrier you prefer.

Return shipping methods are entirely up to the customer. However, for higher priced items we recommend consider using a trackable shipping service and/or purchasing shipping insurance. For higher priced items we also recommend a signature requirement for delivery.

We don’t guarantee that we will receive your returned item.

Most refunds are processed within 1-2 business days after we receive your return. If you have included your email address on your order, you will automatically receive an email indicating the refund is in process.

Store Credit:
Within 30 days of the purchase, you may return any product for store credit. When you return a piece for store credit (by indicating this choice on the return form), you will receive an emailed gift card with a unique code. The gift card can be used on our website or at either of our physical locations. Store credit does not expire.

Exchange:
If you already know which item you'd like to receive in exchange, please specify it on the return form. Additionally, you can reach out to us with your desired replacement item, and we'll set it aside for you while we await your return.

Returns with store credit:
Items purchased with store credit may be returned but are only eligible as returns for store credit. Our 14 day full refund policy does not apply to items purchased with store credit.

Returns:

We accept returns for a full refund or store credit within 14 days of the purchase date. Items returned within 30 days are eligible for store credit. After 30 days, returns are not accepted.

A receipt or proof of purchase is required to complete your return. Returned merchandise must be in its original condition. Special orders, layaways, and modified jewelry (resizing, customizations, etc.) are non-refundable.

There are certain situations where only partial refunds are granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Items returned after the specified return window.

  • If a customer has a high return rate (e.g., three or more consecutive returns or a return rate of 50% or higher), a restocking fee may be applied.


Shipping:


The customer is responsible for the shipping and insurance costs when returning an item. Please note that shipping costs are non-refundable. If a refund is issued, the original shipping costs will not be included.

For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item.

Once the returned item is received and inspected, the refund will be processed within 1 to 2 business days.